Dimplex Electric Fireplaces are tested and inspected prior to shipment and are guaranteed from defect to the purchaser of each new product. Any part which proves to be defective in material or workmanship under normal use within the warranty ’s time covered in the above products will be replaced or repaired without charge.* The company will not be responsible for any expense incurred for installation, removal for service, or transportation costs. Any such defect should be brought to the attention of The Downtown Electric Fireplace Company to repair or replace within the terms of this warranty.

The Company’s only obligation under this warranty will be at its sole option to repair or replace any part proving defective.

The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use of or inability to use the product.

The warranty will not apply if, in the sole judgment of the company, damage or failure has resulted from accident, alteration, misuse, abuse, incorrect installation, or operation on an incorrect power source.

*Light bulbs are not covered in the warranty.


SERVICE
D.E.F.C. Requires that all electric fireplace products are to be field serviced by the manufacturer whenever possible. Dimplex electric fireplaces are covered by a free in home service for the period that the fireplace is under warranty. For service call:
1-888-DIMPLEX (1-888-346-7539)